Installation Specialist – Get Things Done

🚀 Mission:
We need builders, problem-solvers, and tech-savvy doers. This role isn’t about checking boxes—it’s about getting your hands dirty, solving problems on the fly, and making sure our installations just work. You’ll handle networking, servers, cabling, power tools, and electronics in a fast-paced, no-excuses environment. If you can think, adapt, and execute, we want you.

What You’ll Do:

✅ Install & Maintain:

• Set up networking gear, servers, and electronic equipment—get them running smoothly.
• Troubleshoot and fix issues on-site, fast.

✅ Cabling & Hardware:

• Run & terminate Cat6 cabling with precision.
• Install racks, electronics, and electrical components without a manual.
• Use power tools like a pro—this isn’t desk work.
• Mount TVs, set up fiber, and handle structured cabling.

✅ Field Work:

• Work on ladders & lifts (10ft+ heights, no fear).
• Identify and handle different wire sizes and colors.
• Problem-solve in real-time—figure it out and make it happen.

✅ Teamwork & Client Interaction:

• Work with and learn from a highly skilled team.
• Talk to clients like a human—explain things clearly, make them happy.
• Own your work—if you install it, it better be flawless.

What You Need:

🚀 Must-Have:

• Driver’s license & clean record. No car, no problem-solving.
• Basic technical skills. If you don’t know it yet, be ready to learn fast.
• Can lift 50 lbs—this isn’t a desk job.
• Can differentiate wires by size and color.

💡 Preferred:

• Strong problem-solving skills. You don’t wait for instructions—you fix things.
• Entry-level tech support skills. Windows, MacOS, Linux, iOS, Android—you should be comfortable.
• Experience in AV, construction, or IT support.
• Cat6 & fiber cabling knowledge. If you don’t have it yet, be eager to learn.
• Experience with ticketing systems.

Perks:

💰 Team bonuses. We reward results, not time spent.
🥪 Free lunch. Fuel up and get back to work.
🛠 Hands-on experience. You’ll learn more here than any certification.
📈 Real growth opportunities. Show initiative, and we’ll push you forward.

Compensation & Schedule:

💵 $12-20/hr, depending on experience. Prove your value, and you’ll move up fast.
📅 Flexible schedules. We work around school or commitments if you bring value.

Future Growth:

This isn’t just a job—it’s a launchpad. Where you go next depends on you.

🔥 Next steps? Senior Installer → Network Engineer → System Admin → Solutions Architect → CTO.
🔥 Or specialize: Cybersecurity, Automation, AI, or whatever else you master.

This is a hands-on, action-driven role. If you want to sit in an office and watch things happen, this isn’t for you. But if you want to build, solve, and create, welcome aboard. 🚀

Junior Helpdesk Technician – Level 1

🕒 Hours: 40 per week
👨‍💼 Reports to: Service Delivery Manager

Mission:

Your job? Solve problems fast. Keep clients happy. Stay ahead of the game. This isn’t about following a script—it’s about thinking, adapting, and making things work. If it’s broken, fix it. If it can be better, improve it. Own your work.

What You’ll Do:

✅ Client Interaction:

• First line of defense—phone, email, ticket. You solve it or find someone who can.
• Communicate like a human. No robotic “have you tried turning it off and on?” responses.
• Keep clients updated—zero ghosting.

✅ Ticketing System Mastery:

• Find it. Fix it. Close it.
• Keep documentation clear and useful.
• Break big issues into smaller, solvable tasks.

✅ Systems & Tools:

• Proactively monitor, don’t just react. Solve problems before clients even notice.
• Automate what can be automated—work smarter, not harder.
• Dive into our stack—learn it, own it, improve it.

✅ Project Work & Hands-On Learning:

• Get involved in projects—this is where you really level up.
• On-site, remote, hardware, software—get your hands dirty.
• Build real-world experience, not just resume filler.

✅ Communication & Risk Management:

• Speak geek, but also speak human.
• Escalate when needed, but always try to figure it out first.
• Spot risks early, don’t wait for things to break.

✅ Teamwork & Innovation:

• Follow the schedule, but think ahead. Anticipate, don’t just react.
• Security matters—be paranoid in a smart way.
• See a better way? Speak up. We reward good ideas.

What You Need:

🚀 Must-Have:

• A builder’s mindset. You tinker, you test, you break and rebuild.
• Strong problem-solving skills. You enjoy the challenge, not just the fix.
• Solid understanding of OS, apps, networking, and hardware—or the ability to learn fast.
• Can troubleshoot and talk at the same time. Multitasking is key.
• Passion for tech, efficiency, and making things better.
• Willingness to learn new tools, new systems, and new ways of working.

💡 Preferred:

• Hands-on experience with personal tech projects, homelab setups, coding, or automation.
• Familiarity with ticketing systems, remote support tools, and scripting.
• Self-taught skills > certifications. Show us what you’ve built.
• Experience working in MSP or IT support environments is a plus.

Perks:

💰 Team bonuses. When we win, you win.
🥪 Free lunch. Fuel up and get back to work.
🖥 High-powered laptop & stand-up desk. No slow machines here.
📚 Continuous learning. Work on projects, improve your skills, stay ahead of the game.

Career Growth:

We don’t do dead-end jobs. If you’re good, you’ll grow.

Your next step?
🔥 Senior Helpdesk Technician → Network Engineer → Solutions Architect → Virtual CIO → CTO
🔥 Or go in a new direction—automation, security, cloud, AI.
🔥 Show initiative, solve problems, and we’ll push you to the next level.

This isn’t just another helpdesk job—it’s a launchpad. 🚀

Senior Helpdesk Engineer – Fix It. Automate It. Scale It.

🚀 Mission:
You’re not here to just close tickets—you’re here to eliminate problems before they exist. The Junior Techs escalate to you when they’re stuck, and you don’t just solve the issue—you figure out why it happened and make sure it doesn’t happen again. This is about next-level troubleshooting, automation, and leading the charge in IT excellence.

What You’ll Do:

✅ Advanced Troubleshooting & Problem-Solving:

• Handle escalated helpdesk tickets that require deep expertise.
• Fix complex issues remotely—servers, networks, cloud, and security.
• Automate repetitive tasks—you should never fix the same issue twice.
• Monitor systems proactively—identify and solve problems before they cause downtime.

✅ Systems & Tools:

• Work with RMM tools, PSA systems, and automation scripts to streamline operations.
• Dive into Microsoft 365, Linux, Windows, and cloud infrastructure.
• Document everything properly—but only what’s actually useful.

✅ Client Communication & Ownership:

• Keep clients updated—no black holes, no surprises.
• Own the client’s issue until it’s resolved—no handoffs, no finger-pointing.
• Explain solutions clearly—without sounding like a robot.

✅ Project Work & Innovation:

• Lead high-level IT projects, migrations, and deployments.
• Work on automation, scripting, and cloud-based solutions to improve efficiency.
• Find ways to do things better, faster, and smarter.

✅ Mentorship & Team Leadership:

• Mentor junior techs. Teach them to solve problems—not just reset passwords.
• Share knowledge and help scale the team’s skills.
• Push for innovation—if there’s a better way, we want it.

What You Need:

🚀 Must-Have:

• Elite troubleshooting skills. If it’s broken, you fix it—period.
• Deep understanding of IT infrastructure (OS, networks, security, cloud).
• Ability to automate and script (PowerShell, Bash, Python, whatever works).
• Experience with RMM tools, Microsoft 365, and enterprise-level support.
• Clear, confident communication. Clients need to trust that you know your stuff.
• Fast adaptability. IT changes fast—you need to stay ahead.

💡 Preferred:

• Experience leading IT projects (server migrations, cloud setups, automation).
• MSP, enterprise IT, or high-stakes support background.
• Homelab, side projects, or real-world tech experiments. Certs are fine, but skills matter more.
• High-level experience with ticketing systems, remote support, and monitoring.

Perks:

💰 Team bonuses. We reward people who make an impact.
🥪 Free lunch. Because you have bigger things to focus on.
🖥 Top-tier laptop & stand-up desk. No slow machines here.
📚 Advanced training & growth opportunities. Become the best.

Career Growth:

This is not a dead-end helpdesk job. If you excel, you’ll move up—fast.

🔥 Your trajectory? Lead Engineer → Service Delivery Manager → CTO.
🔥 Or specialize: Cybersecurity, DevOps, Automation, Cloud—you choose.

If you’re the kind of person who fixes things before anyone even notices they’re broken, we want you. No excuses. No babysitting. Just high-level execution and ownership. 🚀

Field Engineer – Get It Fixed. Get It Done.

🚀 Mission:
This isn’t a desk job. You’re in the field, solving complex IT problems on-site, installing critical infrastructure, and making sure everything runs flawlessly. If something breaks, you’re the one who figures it out, fixes it fast, and keeps clients happy. No bureaucracy, no excuses—just execution.

What You’ll Do:

✅ Hands-On Problem Solving:

• Handle escalated issues when the helpdesk hits a wall.
• Troubleshoot, fix, and optimize IT infrastructure on-site.
• Set up, install, and replace servers, networking gear, and end-user devices.
• Diagnose and repair hardware failures, software issues, and network outages.

✅ Infrastructure & Cabling Mastery:

• Run and terminate structured cabling with military-grade cable management.
• Mount and install networking and VoIP hardware like a pro.
• Ensure clean, professional workstation setups—no messy cables, no excuses.

✅ Client Interaction & Field Operations:

• Be the face of the company—communicate clearly, work efficiently, and leave things better than you found them.
• Manage expectations—keep clients informed before they have to ask.
• Follow on-site security protocols—no breaches, no careless mistakes.

✅ Process & Documentation (But Keep It Useful):

• Log everything in the ticketing system—not just what you did, but why and how.
• Spot inefficiencies and suggest improvements—we move fast, and we iterate.
• Work within standard procedures, but innovate where necessary.

✅ Project Work:

• Deploy IT infrastructure for major projects—from network overhauls to new system rollouts.
• Work alongside engineers, developers, and vendors to implement tech solutions that actually work.

What You Need:

🚀 Must-Have:

• High-level troubleshooting skills. If something breaks, you figure it out. Period.
• Deep understanding of OS, business applications, networking, and hardware.
• Experience with structured cabling—clean, professional, and efficient.
• Knowledge of networking & VoIP hardware.
• Valid driver’s license and reliable transportation.
• Fluent in both Geek and Human. Clients don’t care about jargon—they care about solutions.
• Fast-paced adaptability. The IT world moves fast—you move faster.

💡 Preferred:

• Experience in MSP environments, enterprise IT, or large-scale field operations.
• Hands-on IT projects, homelab setups, or automation experience.
• No certs required—but if you have them, great. Skills and execution matter more.
• Comfort with ticketing systems, remote tools, and high-level diagnostics.

Perks:

💰 Team bonuses. Results get rewarded.
🥪 Free lunch. Eat. Work. Win.
🖥 Top-tier laptop & stand-up desk. No slow machines here.
📚 Ongoing training. If you want to be the best, we’ll make sure you get there.

Career Growth:

This is a high-impact, execution-driven role. If you’re good, you’ll move up—fast.

🔥 Your trajectory? Senior Field Engineer → Service Delivery Manager → CTO.
🔥 Or specialize: Networking, Security, Automation, AI—whatever you master.

No clock punchers. No excuses. Just people who solve problems, move fast, and build the future. If that’s you, let’s talk. 🚀

Service Delivery Coordinator – Own the Chaos. Drive the Machine.

🚀 Mission:
This role is not about babysitting techs or pushing tickets—it’s about running a well-oiled machine. You ensure every task is assigned, every tech is operating at peak efficiency, and no client issue falls through the cracks. The Service Team moves fast, and your job is to keep it moving, optimize workflows, and eliminate inefficiencies. If you love organization, problem-solving, and making things run like clockwork, this role is for you.

What You’ll Do:

✅ Operations & Scheduling:

• Own the PSA/Ticketing System—track, manage, and optimize workflows.
• Assign tasks so everyone is working efficiently (not overloaded, not idle).
• Ensure we hit SLAs—internally and with clients. No exceptions.
• Fix inefficiencies. If something isn’t working, find a better way.

✅ Client & Team Coordination:

• Set clear expectations with clients—no overpromising, no underdelivering.
• Keep the team focused—no wasted time, no confusion, just results.
• Support techs with escalations and ensure every ticket has a resolution path.

✅ Metrics & Reporting:

• Track KPIs, SLAs, utilization, efficiency, and client satisfaction.
• Identify trends—what’s working, what’s not, and how we get better.
• Generate reports that actually matter—not just numbers, but insights.

✅ Problem Solving & Leadership:

• Spot potential issues before they become problems.
• Drive continuous improvement—we move fast, and we evolve even faster.
• Work directly with the Service Delivery Manager on big-picture operations strategy.

What You Need:

🚀 Must-Have:

• Elite organization and problem-solving skills.
• Experience scheduling & managing resources in a fast-moving environment.
• Strong communication. You set expectations and make sure everyone is aligned.
• Ability to track, analyze, and improve performance metrics.
• Confidence under pressure. If things go sideways, you fix it—fast.
• Fluent in Geek & Human. Speak to techs, managers, and clients with equal clarity.

💡 Preferred:

• Experience with ticketing systems, PSA tools, and IT service coordination.
• Background in IT operations or Managed Service Providers (MSPs).
• Strategic thinking—how do we scale, optimize, and automate?
• Familiarity with Microsoft 365, RMM tools, and remote support systems.

Perks:

💰 Team bonuses. We reward execution.
🥪 Free lunch. Because you’ve got bigger things to focus on.
🖥 High-performance laptop & stand-up desk. No slow tech here.
📈 Real career growth. You’ll be pushed to improve, learn, and lead.

Career Growth:

This role isn’t a holding pattern. If you’re good, you’ll move up—fast.

🔥 Your trajectory? Service Delivery Manager → Operations Director → COO.
🔥 Or specialize: Process automation, IT strategy, data-driven operations—you choose.

This role is for operators, problem-solvers, and execution machines. If you want to keep things running, improve processes, and drive real efficiency, let’s talk. 🚀

Service Delivery Manager – Build, Lead, Optimize.

🚀 Mission:
You’re not here to babysit techs or push reports. You’re here to build and lead a high-performance service team that delivers elite IT solutions, scales efficiently, and keeps clients thrilled. Your job is to remove bottlenecks, optimize workflows, and ensure that no issue ever becomes a crisis. You own service delivery, team performance, and client satisfaction.

What You’ll Do:

✅ Operations & Efficiency:

• Run the machine. Manage the Service Team’s workload, ensure utilization is high, and nothing slips through the cracks.
• Own and optimize the PSA/Ticketing System & RMM tools—efficiency is key.
• Automate, streamline, and eliminate waste. If it can be done better, you fix it.

✅ Client Management & Service Quality:

• Be the escalation point for major client concerns—solve problems before they become headaches.
• Set and enforce SLAs. No excuses, no delays.
• Track client satisfaction and service metrics—if something’s off, fix it before they complain.

✅ Technology & Innovation:

• Evaluate and test new technologies before rolling them out to clients.
• Manage the retirement of outdated services—keep the stack sharp.
• Expand automation—if something’s being done manually more than once, fix that.

✅ Leadership & Team Development:

• Hire, train, and develop a high-performance team of engineers and techs.
• Mentor team members. Strengths go up, weaknesses get fixed.
• Conduct 1:1s, performance reviews, and growth plans—because a strong team scales.
• Terminate low performers if necessary—this is a results-driven team.

✅ Metrics & Accountability:

• Own the numbers—KPIs, SLAs, utilization, margins, and team efficiency.
• Find gaps, lead improvements, and execute.
• Report insights, not just data. Leadership needs to know what matters, not noise.

What You Need:

🚀 Must-Have:

• Proven ability to manage and scale an IT service team.
• Deep understanding of IT operations, service management, and automation.
• Experience optimizing ticketing systems, PSA, RMM, and IT workflows.
• Strong leadership & decision-making skills. You make things happen.
• Fluent in Geek & Human. Speak to engineers, clients, and execs with clarity.
• High adaptability. If something changes, you adjust and execute.

💡 Preferred:

• Strategic mindset. How do we scale this to 10x efficiency and revenue?
• Experience in Managed Services (MSP), Enterprise IT, or complex IT operations.
• Technical background. You don’t need to do the work, but you need to understand it.
• Project management and automation experience. Less manual work, more execution.

Perks:

💰 Team bonuses. We reward execution.
🥪 Free lunch. Because efficiency matters.
🖥 High-performance laptop & stand-up desk. No slow tech here.
📈 Serious career growth. You’re running operations—future leadership roles await.

Career Growth:

This role isn’t a middle management trap. If you’re great, you’ll move up—fast.

🔥 Your trajectory? Service Director → CTO → COO → CEO.
🔥 Or specialize: Automation, AI-driven IT, Strategic Ops—you decide.

If you can build, lead, and optimize a high-performance IT team while keeping clients thrilled, this is your role. No babysitting. No micromanagement. Just execution at scale. 🚀