Join Our Team

Help Us Build The Future of Small Business Technology

At Robb.Tech we are seeking out world-class specialists who are ready to tackle difficult projects in order to build great technology solutions for small companies. We are an equal opportunity employer and offer competitive salaries.

Job Openings
Installation Technician

Minimum qualifications:

  • Valid driver’s license; satisfactory driving record required
  • Climb poles with proper equipment, ladders or other structures as needed
  • Ability to differentiate between different sizes and colors of wires
  • Basic technical skills and knowledge
  • Experience with TV mounting, wiring, and basic smart home products
  • Friendly and approachable

Preferred qualifications:

  • Strong communication skills and experience working on teams
  • Computer proficiency and familiarity with standard office productivity software including Google, Microsoft Word and Excel
  • Ability to make important decisions under tight timelines and in a fast-paced environment
  • Prior construction or AV experience

Responsibilities:

  • Installation and maintenance of audio, video, and various other types of electronic equipment
  • Drilling in drywall, concrete, and cinderblock for the purpose of running wires, installing projectors, projection screens and speaker systems
  • Installing electronic and electrical components into equipment racks and other locations per wiring diagrams or verbal instructions
  • Working on ladders and lifts at heights in excess of 10ft

 

Fieldtech

Minimum qualifications:

  • Associate Degree, TAFE certificate, or equivalent practical experience
  • Experience troubleshooting in a Linux, Mac OS, or Windows networked environment supporting desktops/laptops, phone systems, video conference, and/or various wireless devices
  • Experience working in customer service, client-facing roles, and/or help desk

Preferred qualifications:

  • Completion of a relevant technical certification (e.g., IT Support Certificate or other comparable certifications)
  • Experience deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices
  • Ability to adjust quickly to changing priorities and make quick decisions with limited information
  • Effective organizational, communication, leadership, and teamwork skills
  • Passion for new technology and commitment to learning new skills

Responsibilities:

  • Provide support across all channels, including chat, email, phone, video, in-person, etc.
  • Troubleshoot applications, and various operating systems, including Linux, MacOS, Windows, and mobile platforms.
  • Assist customers with resolving software, hardware, and networking issues and support various services (e.g., video conferencing, remote access, mobile technology, etc.).
  • Collaborate and share knowledge across the team
  • Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.
IT Field Engineer

Minimum qualifications:

  • Bachelor’s degree in a technical field, Professional Services, Software Development, Product Operations Management, or equivalent practical experience.
  • Experience troubleshooting customer issues and reading/debugging code.
  • Ability to work non-standard hours as required, including on-call rotations, evening/overnight, weekends, and holidays.

Preferred qualifications:

  • Experience implementing, administering, and troubleshooting network infrastructure devices.
  • Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
  • Experience with SQL database administration, open source software communities, cloud networking solutions, or distributed computing technology.
  • Knowledge of system/network administration or Linux/Unix systems.
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).

Responsibilities:

  • Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers.
  • Develop an understanding of customer’s technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for stakeholders in customer organizations to resolve technical deployment obstacles for improvement.
  • Understand customer issues and advocate for their needs with cross-functional teams to find ways to improve the product and drive high-quality production.
  • Work with a team of Engineers/Consultants that ensure 24-hour customer support.

 

Apply Here

After completing this form, send your resume in pdf format to jobs@robb.tech.